Chantel Botha

?? Meet Chantel Botha — The Genius Unlocker, Culture Alchemist, and Empathy-Fueled Powerhouse ??

Chantel doesn’t just talk about transformation — she architects it. With the precision of a strategist and the heart of a healer, she leads people, teams, and brands from autopilot to astonishing.

?? Whether she’s revolutionizing Customer Experience with her masterclasses, turning complaints into loyalty goldmines, or helping leaders design cultures that hum with humanity, Chantel infuses every touchpoint with purpose, warmth, and impact.

?? She's the creative engine behind BrandLove, the author of “The Customer Journey Mapping Field Guide” and “How to Not Be an A**hole on Email,” and a fire-starter for real conversations in boardrooms and breakrooms alike.

?? Equal parts strategist, storyteller, and soul-whisperer, she lives to unlock the genius in others — from corporate execs to customer service agents, from students in Mauritius to single professionals designing their next great love.

?? With a brain built for systems and a heart wired for connection, Chantel’s secret sauce? She listens deeply, designs brilliantly, and always, always leads with love.