The Employee Experience Masterclass for HR practitioners - Learn how to win the battle for talent through design thinking

Tue Feb 11, 09:00 - Tue Feb 11, 13:00
Masa Square Hotel, Gaborone


Join us for a practical session on how to create a remarkable journey for your employees from attracting them to retirement, through every interaction with your organisation as an employee brand.

Event Date: 11 February

Time: 09h00-13h00

Place: Masa square Hotel

Who this session is for?

HR practitioners

Chief HR Officers

People responsible for organisational culture

Leaders of people

What you will get out of the session?

  • Perspective on everyday frustrations of a leader of people.
  • Design thinking as a problem solving technique.
  • How to create an employee journey that sets your brand apart from the rest.
  • How to engage the organisation in embedding the culture into every interaction an employee has with the brand.

About BrandLove

Brandlove was established in 2012 as a customer focussed innovation consultancy. We are a team of experienced, passionate consultants who find purpose in seeing our clients succeed.

BrandLove is not a wise-ass tell-you-what-to-do consultancy, neither are we a kiss-ass tell-you-what-you-want-to-hear agency. BrandLove is a, connecting-the-dots, with you, partner. We are a facilitator of authentic discovery of your experience essence. We create a safe space for design-thinking, collaboration and innovation. 

We help leaders shape their strategy to become outside-in thinkers and view everything from the customers' eyes. We counsel brands whose customers have fallen out of love with them. We help infuse brand DNA and ignite passion in the hearts and minds of your people, who serve customers, through transformative culture programmes. 

We help brands find what they may have lost, and facilitate a discovery for those who may not have had complete clarity around their essence. We find the best and the worst in your experiences and show you how to make it better. We guide you on how to achieve competitive differentiation through deliberate design rather than leaving brand experiences to chance. 

We are not rocket-scientists, but rather behavioural-anthropologists who love bringing together people, processes and technology. We are a catalyst for sustainable transformation. We challenge the status quo, we ask you to see things as if you are looking at it for the first time... We ask "why?" over and over again, until we get to the naked truth. 

We combine science, creativity and a bit of magic to create remarkable moments where customers fully experience you for who you are. 

We find joy in igniting a love affair between customers and your brand!

About your facilitator?

Innovation Magician and Brand Warrior, Chantel leads BrandLove into battle against life without meaning or significance. Delivering passion and driving purpose are her “Why” and she specializes in designing value and connection into every experience, whether it is a customer, employee, corporation or individual. With a hat full of magic, and a diverse background in business economics, computer sciences, customer experience design, coaching, public speaking, e-commerce, and strategy she combines her varied interests to deliver revolutionary originality and EQ to brands and businesses. With a passion for people, she also spearheads a number of social projects, including a robotics youth programme called Kind Bright Minds. She is also an ambassador for fun, and is certified as both a Laughter Yoga and Lego Serious Play facilitator.


The Employee Experience Masterclass for HR practitioners - Learn how to win the battle for talent through design thinking
Masa Square Hotel, Gaborone
Gaborone, Botswana
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