MacOS Technical Basics

ABOUT

What is macOS Technical Basics 

Getting started with supporting MacOS devices can be quite a challenge, especially if your background is primarily on a different operating system. And, if you don’t work on a Mac regularly, or you’ve never touched one before, it can take a while for you to feel at home with supporting your MacOS users. 

This is why we have designed MacOS Technical Basics: We wanted to provide a course that will introduce the Mac to support agents, allowing anyone with help desk experience or background to apply the knowledge they already have to the Mac, while also teaching the basics of how to use and support the Mac with best practices. 

MacOS Technical Basics is ideal for any support agent:

• Looking to start supporting macOS in a business or educational institution 
• Who is new to Mac and would like to learn how to support macOS using best practices 
• Who requires a fast upskil on the basics for supporting the macOS operating system 
• Any new-to-Mac support agents that require a course to familiarise themselves with how the Mac operates
• In a management or supervisory role that needs to manage macOS Support Agents 

In addition, MacOS Technical Basics is also popular with advanced users who want to learn the basics of how to support their own ( or friends ) devices but do not require or want to pursue certification. 

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