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The Event

Join the team from Brandlove Customer Experience for a Practical Customer Journey Mapping Workshop in Cape Town.

Three passionate CX professionals, Kirby Gordon, Clint Payne and Chantel Botha will be sharing some of their passion and knowledge in Johannesburg while 2 mad hatters and customer experience designers, Johan Botha and Mareli Smit will be running a Customer Journey Jamming session in Cape Town!

During the 4 hour mapping workshop you will not only practice your design skills, but will walk away with a clear understanding of:

  • Creating a Persona
  • Creating Empathy for the Client
  • Understanding the end-to-end journey
  • Designing for Emotion
  • Understanding the importance of swim-lanes 
  • Map a real life journey, but best of all ...

Meet fabulous and interesting (and sometimes crazy people)!

What to bring:

  • A sense of sharing
  • A spirit of celebration and 
  • A sense of humour


We are the mad-hatters!

Brandlove is a unique customer experience consultancy who offers one of a kind globally approved by the CXPA Customer Journey Design Specialisation training that includes the use of Lego® SeriousPlay®.

Secure your seat by buying a ticket of which the proceeds will be donated to a charity of the presenters choice on the day.

Link to the Johannesburg Event.

When and where?

BrandLove Customer Experience Offices
88 Fourth Avenue
South Africa

Tue 02 Oct 2018 at 10:00 AM (SAST)
Tue 02 Oct 2018 at 1:00 PM (SAST)

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Organiser details

Chantel Botha