Mail & Guardian Effective Debt Collection - strategies & tactics

Thu Aug 30, 08:30 - Thu Aug 30, 16:00
Glenhove Conference Centre, Johannesburg, 2196
In today's challenging economic conditions,  debt collection and credit management industries are now facing more pressure as portfolios become under stress and delinquency levels continue to increase.
  • How can the debt collection business maximise its performance of portfolios within the current climate?
  • How to boost collections interventions and performance successfully?
  • How to improve recovery rates and business profitability?
  • What are the new strategies and approaches in debt collection?
  • How can modern technologies in today’s digital age assist or disrupt the sector to improve the credit and enhance optimal debt collection?
  • What are the best formulated credit and collection policy going forward?
Mail & Guardian will host a timely conference, bringing key stakeholders and specialists to address and discuss pertinent issues, share best practices, solutions and future strategies to effectively manage debt collection.

For more information and to book, email [email protected] or call 011 250 7300

M&G invites consultants, providers and key stakeholders to partner in hosting this compelling event. Contact [email protected] or [email protected] for more information on sponsorship packages and benefits.

Conference will highlight pertinent issues faced by the debt collector, creditor and businesses who are struggling to collect payment from clients and manage credit profitability.
Discussion will include trends, insights, best practices, solutions, pitfalls to avoid and innovative strategies:
  • Outlook and impact of consumer debt and credit in South Africa
  • Regulations, legal updates, compliance and implications
  • Challenges, opportunities and new approaches to ensure effective debt collection
  • Effective debt collection processes, tactics and systems
  • Risk assessment
  • Effective credit management 
  • Leveraging on technologies in today’s digital age to improve management, collection and recovery of debt
  • AI and predictive analytics 
  • Handling disputes, investigations and resolutions between creditors and debtors
Speakers confirmed to date:
  • Marius Jonker, Chief Executive Officer, Association of Debt Recovery Agents (ADRA)
  • Marina Short, Chief Executive Officer, Consumer Profile Bureau
  • Adv Andries Cornelius, Chief Executive Officer, Council for Debt Collectors
  • Nicky Lala-Mohan, Credit Ombudsman 
  • Neil Roets, Chief Executive Officer, Debt Rescue 
  • Daniel Saksenberg, Director, Emerge             
  • Wikus Steyl, Director, Lewies Attorneys
  • Leonie van Pletzen, Operations Manager, MicroFinance South Africa
  • Nthupang Magolego, Executive Senior Legal Advisor, National Credit Regulator (NCR)
  • Greg Brill, Managing Director, Octagon Credit Services
  • Claudia Lavelle Sigamoney, Managing Director, OVAG International SA
  • Stephen de Blanche, Regional Vice President, Financial Services, TransUnion Africa 
Event will be moderated by Michael Avery, Anchor, Classic Business, Classic FM
Debt collection/management, debt recovery, credit management, banks, finance, insurance, retail, property management, cellular, municipality, legal, businesses and service providers who are responsible for: 
  • Debt control
  • Debtors
  • Debt review, recovery, collection & rehabilitation
  • Collection/debt management
  • Credit control
  • Credit risk
  • Credit management
  • Loan processing & administration
  • Retail credit
  • Vehicle finance
  • Home loans
  • Tax evasion & avoidance investigations
  • Call centre
  • Customer/client relationship management
  • Finance
  • Dispute and resolution


Mail & Guardian Effective Debt Collection - strategies & tactics
Glenhove Conference Centre, Johannesburg, 2196
52 Glenhove Rd, Johannesburg, 2196, South Africa
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