2018 CUSTOMER EXPERIENCE TRENDS INNOVATION WORKSHOP
Wed Feb 14, 09:00 - Wed Feb 14, 17:00
Henley Business School, Witkoppen Road, Paulshof, South Africa
ABOUT
WORKSHOP: LOOK AT 2018 TRENDS AND LEAN INTO THE FUTURE – EXPLORE HOW TO SOLVE CONSUMER’S PROBLEMS IN NEW AND INNOVATIVE WAYS AND DESIGN REMARKABLE CUSTOMER EXPERIENCES!Our needs are fundamentally not changing, but how we meet those needs are radically shifting.
Join this innovation workshop to look at the current consumer trends and how that is changing customer expectations.
Explore in lively group discussions, how businesses can anticipate better, come up with radical innovation before consumers get bored or find another product or service that better meets their needs.
BrandLove will also present their top trends for 2018 that they believe will change how consumers will want experience brands in the future.
THE QUESTIONS THAT WE WILL EXPLORE IN THIS SESSION:
- What problems do we solve for customers today? Are those problems still worth solving?
- What are our biggest fears about the future?
- What are the trends that we believe will impact our businesses?
- How do we prioritise those trends?
- What are the opportunities that each trend presents?
- What are the threats associated with each trend?
- What does your business look like in 3 years, if it fully takes advantage of this trend?
- What steps do we need to take to start moving in that direction today?
Join us for a transformative interactive half-day workshop where you will take with you practical ways for your business to exceed customer expectations and meet their needs in new and innovative ways.
WHAT YOU TAKE AWAYEach participant will get a set of worksheets that they can use to collect ideas and take back to their business. They will also get a BrandLove Trends overview ebook.