Annual African Customer Experience Conference & Awards

The 2026 Annual African Customer Experience Conference and Awards is the continent's premier CX event — a two-day gathering of Africa's most forward-thinking customer experience leaders, innovators, practitioners, and decision-makers, culminating in a prestigious black-tie Awards Gala. Now in its 9th edition and this year it will be co-hosted with Customer Experience South Africa, the conference convenes in Sandton — Africa's financial powerhouse — to confront the defining CX challenge of our time: how do African organisations harness the power of digital transformation to deliver experiences that are not only efficient, but deeply human?