HR: The Cop and The Confidant

Different Beginnings, Different Perspectives

My interest in people, behaviour, and relationships began long before I entered the world of psychology.

Born in Pretoria and raised in Namibia within a German household, I grew up surrounded by different cultures, languages, histories, and ways of seeing the world. At the time, many of these differences felt normal because they were simply part of everyday life.

It was only when I returned to Cape Town in 2010 to begin studying Psychology that I started noticing how much of what we consider "normal" is shaped by the environments in which we grow up.

The Realisation That Context Shapes Behaviour

Some of these realisations were surprisingly ordinary.

I discovered that the retail stores I had always associated with familiar German products were not necessarily stocked in the same way in South Africa. Foods that were commonplace growing up, such as game meat from the family farm, were no longer part of everyday life. Things I had taken for granted suddenly stood out, while new norms gradually became familiar.

What fascinated me was not the products themselves, but what these experiences revealed about people.

The more I reflected on these differences, the more curious I became about how our environments, cultures, relationships, communities, and experiences shape the way we think, behave, communicate, and make sense of the world around us.

What feels obvious, normal, or natural to one person may feel entirely foreign to another.

That curiosity eventually developed into a professional interest in psychology, human behaviour, and relationships.

From Curiosity to Psychology

When I began my studies, I initially thought my purpose lay in Industrial Relations and Labour Law. Over time, however, I realised that I was drawn less to managing the consequences of conflict and more to understanding what drives human behaviour in the first place.

I became increasingly fascinated by what motivates people to think, feel, and behave the way they do, and how those behaviours influence not only individuals but also the systems they form part of.

The Individual and the Professional Cannot Be Separated

I also came to appreciate that, apart from our personal relationships and private lives, work remains one of the most significant environments influencing our overall wellbeing and sense of fulfilment. It is where many people spend the majority of their waking lives. It shapes identity, purpose, belonging, relationships, stress, growth, and meaning.

For that reason, I have never believed that the individual and the professional can be separated.

The employee is still a parent.

The manager is still a partner.

The executive is still a human being.

What happens at home affects what happens at work, and what happens at work affects what happens at home.

Building Mental Health Into the DNA

My work today reflects that belief.

As a Registered Counsellor and Psychologist in independent practice, I provide psychological and counselling support to individuals, primarily through short-term and solution-focused interventions. At the same time, I work with organisations to help build mental health into the DNA of how they operate, lead, communicate, and support their people.

I am particularly interested in sustainable approaches that move beyond awareness campaigns, crisis management, and quick fixes. Instead, I focus on creating opportunities for meaningful and lasting change—whether at an individual, team, leadership, or organisational level.

Focusing on the Missing Middle

Much of this work centres around what I often refer to as the "missing middle":

the millions of people who spend most of their lives at work and whose wellbeing is shaped daily by the environments they work within.

If we can create healthier workplaces, we create opportunities for healthier families, healthier communities, and ultimately a healthier society.

A Healthy Society Is a Functioning Society

A healthy society is a functioning society.

Professionally, I bring more than a decade of experience working with individuals, leaders, HR professionals, and organisations across counselling, psychological wellbeing, workplace mental health, employee support, organisational development, and professional training.

My goal is simple:

To help people better understand themselves, navigate challenges more effectively, and create meaningful, sustainable change that lasts beyond the moment

Whether I am working with an individual, a team, or an organisation, my approach is guided by a simple principle:

Meaningful and sustainable change begins with understanding.

Too often we jump straight to solutions, advice, training, or interventions before fully understanding what is driving the challenge. While this may provide temporary relief, it rarely creates lasting impact.

My approach therefore follows four interconnected stages:

Explore (Diagnose)

Before we can create meaningful change, we first need to understand the reality of the situation.

This involves exploring the context, understanding perspectives, identifying patterns, and uncovering the factors that may be influencing behaviour, wellbeing, performance, relationships, or organisational functioning.

In healthcare, we would not prescribe treatment without first understanding the symptoms. The same principle applies when working with people and organisations.

Analyse

Once the situation is better understood, we begin identifying what matters most.

This stage focuses on distinguishing between symptoms and underlying drivers, identifying opportunities for growth, and understanding which factors are likely to have the greatest influence on meaningful change.

The goal is not simply to understand what is happening, but to understand why it is happening.

Intervene (Treat)

Only once we have developed a clearer understanding do we focus on solutions.

Interventions may involve new skills, behavioural changes, conversations, strategies, systems, leadership practices, wellbeing initiatives, or organisational development activities.

My focus is always on practical, evidence-informed actions that can be applied in the real world rather than theoretical ideals.

Sustain

Meaningful change is not measured by what happens during a workshop, consultation, or intervention.

It is measured by what continues to happen afterwards.

For this reason, I place significant emphasis on sustainability—helping individuals and organisations build habits, practices, cultures, and systems that continue supporting growth and wellbeing long after the initial engagement has ended.

Whether I am facilitating a CPD workshop, supporting an individual through counselling, or partnering with an organisation, my aim remains the same:

To move beyond symptom management and quick fixes towards deeper understanding, purposeful action, and sustainable change.

Because lasting impact rarely comes from doing more.

It comes from understanding better.

My work focuses on helping individuals and organisations create meaningful, sustainable change through a practical and psychologically informed approach to wellbeing, behaviour, and performance.

I am a Registered Counsellor and Psychologist with more than a decade of experience working with individuals, leaders, employees, HR professionals, and organisations.

My work spans individual counselling, workplace mental health, employee wellbeing, organisational development, training, facilitation, and professional development. This combination of clinical and organisational experience allows me to bridge the gap between individual wellbeing and workplace realities.

As an independent practitioner, I work with individuals through short-term and solution-focused counselling while partnering with organisations to create healthier workplaces through sustainable, evidence-informed approaches to mental health and wellbeing.

My facilitation style combines psychological theory, practical workplace experience, current research, and real-world application to create engaging learning experiences that participants can immediately apply in their professional and personal lives.

Credentials

• Registered Counsellor: PRC 0029700

• Psychologist: PS 0163732

Practice Number: 12 - 43268 / 96817

Areas of Expertise

• Mental Health and Wellbeing

• Counselling and Psychological Support

• Workplace Psychology

• Employee Wellbeing

• Organisational Development

• Leadership and People Development

• Workplace Culture

• Professional Skills Development and Facilitation

Online Platform

This workshop will be presented live online via Microsoft Teams.

Participants do not need a Microsoft Teams account to attend. A secure meeting link will be provided prior to the event.

Access Link

The workshop access link, together with any supporting information and pre-reading material, will be emailed to registered participants approximately 24–48 hours before the event.

Please ensure that the email address associated with your Quicket booking is correct and monitor your inbox (including spam and junk folders) in the days leading up to the workshop.

Technical Support and Enquiries

Should you experience difficulties receiving or accessing the workshop link, or if you have any questions regarding the event, please contact:

Mrs Maike Zirzow-Khan

Registered Counsellor & Psychologist

?? [email protected]

?? 069 697 7349

Participants are encouraged to make contact at least 24 hours before the event should they not receive the access details.

Attendance and CPD

CPD and/or SABPP accreditation is currently pending.

Participants will be informed of accreditation outcomes and attendance requirements once confirmed.

Recording

Please note that the workshop may be recorded for administrative, quality assurance, or accreditation purposes. Participants will be notified in advance should a recording take place.

Pilot participants will receive a 45% discount voucher for the full accredited programme when it becomes available.