Advanced Problem-Solving
Thu May 7, 09:00 - Thu May 7, 16:00
UCT GSB Conference Centre
ABOUT
Advanced Problem-Solving Workshop
Workshop Description
We face complex challenges every day, yet many organizations struggle to solve problems effectively. Too often teams jump to solutions, treat symptoms, or rely on assumptions rather than facts.
This interactive workshop introduces a structured approach to advanced problem-solving that helps leaders clarify problems, investigate root causes, develop effective countermeasures, and guide teams through learning cycles.
Participants will gain practical tools to strengthen decision-making, reduce recurring problems, and build stronger problem-solving capability within their teams.
Workshop Agenda
9:00am - 4:00pm
9:00am - 9:15am Welcome & Introductions
9:15am - 10:15am Overview & Theory
10:15am - 10:30am Morning Tea
10:30am - 12:00pm Case Study & Discussion
12:00pm - 1:00pm Networking Lunch
1:00pm - 2:15pm Problem Solving Application
2:15pm - 2:30pm Afternoon Tea
2:30pm - 3:45pm Practical Exercise & Group Work
3:45pm - 4:00pm Reflection & Close
Workshop Objectives
1. Seeing Problems Clearly
How to define problems based on facts and understand the gap between current and desired performance.
2. Understanding Root Causes
Techniques for investigating problems deeply and distinguishing symptoms from underlying causes.
3. Developing Effective Countermeasures
How to design practical actions that address causes and test solutions through structured experimentation.
4. Implementation and Learning
Tracking results, adjusting actions, and turning problem-solving into an ongoing learning cycle.
5. Leading Problem Solving in Teams
How leaders coach teams, ask better questions, and develop stronger problem-solving capability across the organization.