DISCUSSION WITH SARS OMBUDSMAN: TAXPAYERS RIGHTS MATTER

ABOUT

A Fantastic opportunity to both members and non-members of a local business chamber in Gauteng to have a frank and honest online discussion with the SARS Ombudsman CEO and better understand the role and mandate of the Ombudsman

Topic for the engagement: Taxpayers Rights Matter

• The role and the mandate of the Office of the Tax Ombud
• How the Office of the Tax Ombud assist individual , small , medium and big business
• Process of lodging of a complaints
• Limitations on authority
• Review of complaints
• Resolution and Recommendations
• Types of complaints the OTO deals with
• Accepted complaints: what happens
• Finalised complaints: what happens if not happy
• Rejected complaints : reasons and what to do
• How taxpayers can contact the Office of the Tax Ombud

About the Office of the Tax Ombud

The Office of the Tax Ombud (OTO) is an independent and impartial state institution that provides a simple, free and impartial channel for the resolution of a service, procedural or administrative dispute taxpayers might have already unsuccessfully tried to resolve through SARS’s internal complaints resolution channels. The OTO seeks to ensure a balance between SARS powers, on one hand, and taxpayer rights and obligations on the other. Since its establishment five years ago, the OTO has championed taxpayers’ rights and helped resolved scores of taxpayers’ complaints against the revenue collector, with more cases received finalised in favour of taxpayers. The OTO is neither for SARS nor for taxpayers, it looks at facts and makes informed decisions on complaints received.