Bed & Breakfast Management Distance Learning Course

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Mon Mar 1, 08:00 - Thu Sep 30, 16:00
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Distance Learning Course - You Study At Your Own Space

About

Bed & Breakfast Distance Learning Course


Are you planning to open and manage your very own bed and breakfast, guest house or boutique hotel? Then enrol for our Bed & Breakfast Distance Learning Course and get all the tools you need to start and run a very successful small accommodation business.


What does the Bed & Breakfast Management Course cover?


Our Bed & Breakfast Management Course covers of the following subjects:


Basic Management Principles

This module contains the following elements:

·        Planning, Organising, Leading & Managing your business

·        Skills and competencies of a Hospitality Manager

·        The importance of Service Excellence

·        Implementing a customer-centric concept and ensuring that your establishment is unique from your competitors.

·        Keeping your employees happy and motivated


Basic Financial Management

This module contains the following elements:

·        Budgeting

·        Forecasting start-up income and expenses

·        Forecasting day-to-day income and expenses

·        Record keeping

·        Value Added Tax (VAT)


Sales & Marketing for your business

This module contains the following elements:

·        Market research

·        Marketing plan in the hospitality industry

·        Identifying potential sources of guests and analyzing your competitors

·        Designing a mission and objectives for your establishment

·        Formulating a unique service concept for your establishment

·        The 5Ps of Marketing (Marketing Mix) – Product, Price, Promotion and People

·        Essential sales strategies to increase occupancy and revenue

·        Selecting a booking system for your website

·        Rates – Rack Rates, Corporate Rates, STO Rates

·        Working with Online Travel Agencies (OTAs) to optimize bookings

·        Travel agencies, telephone sales calls, site inspections

·        Advertising, Promotions and using Social Media Marketing strategies

·        Branding and Marketing Collateral – Brochures, etc


Accommodation (Housekeeping and Front Office Management)

This module contains the following elements:

·        Property management system suitable for small accommodation establishments

·        Telephone etiquette

·        Reservations and bookings

·        Developing systems for housekeeping and front office

·        Staff uniform

·        Formulating daily tasks for Front Office and Housekeeping

·        Rules and Regulations for Front Office and Housekeeping

·        The guest cycle

·        Cancellation policies

·        Lost and Found procedure

·        Types of rooms

·        Check-in and check-out procedure

·        Health and Safety

·        Stationery

·        Guest feedback, reviews and guest letter (e.g. Confirmation, Welcome letters, etc)

·        Beds and bed sizes

·        Linen

·        Developing a cleaning procedure

·        Commonly neglected cleaning areas in the guest rooms

·        Guest room cleaning agents and cleaning equipment

·        Guest room cleaning frequency schedule

·        Exterior cleanliness and standard checklist

·        Pest control

·        Laundry operations and laundry flow

·        What to look for when selecting housekeeping cleaning equipment


Planning your breakfast Menu

This module contains the following elements:

·        Planning your breakfast menu

·        Costing your breakfast

·        Correct equipment to provide excellent & efficient service

·        Managing stock levels

·        Health and hygiene in food production areas

·        Setting up the dining room

·        Food & beverage service

·        Considering nutritional value in your meals

·        Planning for guests’ special requirements

·        Selecting best suppliers for your establishment


Kitchen

This module contains the following elements:

·        Cleaning procedures and chemicals

·        Health, safety and hygiene in the kitchen

·        Different types of kitchen hand tools & equipment

·        Standard food holding temperature range guide

·        Spices and herbs used in the hospitality kitchen

·        Stock receiving and maintaining FIFO

·        Hygiene rules in the hospitality kitchen & food production staff


Service Concept

This module contains the following elements:

·        Verbal communication

·        Cultural differences

·        Maintaining good working relationships

·        Co-ordinate the greeting and assisting of guests

·        Monitoring guest satisfaction

·        Guidelines of handling guest complaints



NB: After you complete the course, you will not be left alone. We will walk with you and assist you where possible, until the point when you open your establishment. If needed, we will train your staff too at an agreed fee.


How long is the Bed and Breakfast Management Distance Learning Course?


Our Bed and Breakfast Management Distance Learning Course takes 6 months to complete. You do the course in the comfort of your own space. We send you training material via email and you submit assignments via email.


Will I be Assessed?


You will not sit for an exam, however, you will be given assignments. You need to submit the assignments at the prescribed time and achieve a minimum 50% pass mark.


When can I enrol for the Bed & Breakfast Management Distance Learning Course?


You can enrol at any time and start studying right away.

Additional information

Age restriction No under 18s
Refund policy No refunds

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