Essential Conflict Handling Skills for a Diverse Workplace

Tue Sep 1, 08:00 - Fri Dec 18, 08:00
Zoom room / Teams


Essential Conflict Handling Skills for a Diverse Workplace

Session 1 - (2 hours)


  • Definition of conflict and assertiveness
  • Causes of conflict
  • Diversity in the workplace 

4 legs of Assertiveness: 

  • Definition of Assertiveness 
  • EQ
  • Developing Confidence

Homework – complete confidence exercises

Session 2 – (2 hours)

Communication to prevent conflict:

  • Perceptions and Assumptions
  • Stereotyping and Cultural Misunderstandings
  • Listening under pressure

Preventing “Personality clashes”: 

  • Personality profile
  • Shifting  communication style for cooperation

Assertiveness skills 1:

  • Submissive, Aggressive and Assertive behaviour and the concept of Power

Homework – complete assertiveness questionnaire

Session 3 – (2 hours)

Assertiveness skills 2:

  • “Role plays” (scripted)

Conflict prevention tools: 

  • “I” language – speaking from your own perspective
  • “OBEFO tool” – for ‘compassionate confrontations’

Conflict solving tools

  • Problem solving
  • Negotiation

Post course homework – complete the OBEFO tool based on a situation in your workplace.

To register with us, send email for the above training:

[email protected] 

Learn & Lead

Additional information

Refund policy Refunds allowed (view policy)


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