ABOUT

Study our Butler Course online and unlock a world of endless job opportunities in top Resorts, Hotels, Yachts and Private Residence around the globe!

Do you have a bubbly personality? Do you enjoy entertaining people and can handle working under pressure? Butlers are getting employed in Resorts, Cruise ships, Hotels, Yachts and Private Residence all over the world. Study online with us and open the world of endless career opportunities. Butler is a great way to meet rich people, travel the world and adventure while you are earning.

Our Butler Course covers the following:

Service Excellence

• Importance of the Guest
• The guest as a source of revenue
• The impact of the guest on the Organisation
• Guest satisfaction and company profitability
• Annoying Habits
• Anticipating guest needs
• Maintaining good customer care
• Confidentiality of company and guest information
• Personal presentation
• Personal development

Customer Service

• Greeting of guests
• Promoting facilities and services
• Guest Expectations
• Guest reaction to poor customer service
• Guidelines for superior guest care
• Guest care in other fields and industry
• Improving guest care
• Effective communication
• Range of guests
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Customer Complaints

• Advantages of Complaints/Customer feedback
• Methods of dealing with guest related issues
• Range of guest complaints
• Common guest complaints
• Methods to satisfy irate guests
• Guest complaints procedure
• Written complaints
• Documenting complaints
• Complaint follow up action
• Do’s and don’ts of guest complaints
• Complaints practices / Requirements for superior guest care

Grooming and Personal Presentation

• Dress Codes and Personal Hygiene
• Legislative Procedures
• Dress Procedures
• Maintaining Personal Cleanliness and Hygiene
• Hygiene Standards
• Professional Appearance
• Professional Appearance
• Uniforms
• Jewellery
• Hair, Moustaches, Beards and Nails
• Dress
• Illness
• Organisational Policy
• Common Illnesses and Interaction

Guest Relations and Housekeeping

• Customer relations
• Developing rapport with guests
• Complaints and Queries
• Guest requests
• Delegation of work
• VIP GUEST SERVICE
• VIP satisfaction
• Guest confidentiality
• Working in VIP and guest areas
• Record keeping

Hotel Facilities and Services

• Hotel facilities offered
• Housekeeping & Turn-down facilities
• Origami training - folding towels to decorative shapes
• Courtesy bar / lounge
• Room service
• Breakfast & Dinner
• Local Services        
• News Issues
• Demonstrating facilities
• Laundry services
• Pressing services
• Polishing shoes
• Guest repairs
• Organising the services

VIP Guests & Executive Areas

• Dealing with VIP Guests
• Packing procedures
• Interrelationship of cost, time and stock Levels
• Bar set-up
• Food service
• Serving cold beverages
• Serving drinks off a tray
• Presenting and opening a bottle of wine
• Tasting and Pouring Wine
• Opening a bottle of champagne or sparkling wine
• Maintaining stock levels
• Tidiness and cleanliness of guest areas
• Tidying up the guest bedroom
• Towel origami and replacing used towels
• Cleaning the bathroom and shower
• Replacing bathroom amenities
• VIP turn-down service

Enrol now and study online. On successful completion you will get a Butler Certificate and you can start applying . You could land yourself a job in top Resorts in Dubai, Maldives, Barbados and many other places.