Hotel Front Office Online Certificate Course
Wed Aug 12, 06:00 - Sun Jan 31, 06:00
Event is online
ABOUT
Do you have a bubbly personality? Do you enjoy interacting with people and can handle working under pressure? Hotel Front Office Personnel are getting employed in Hotels, Resorts and Lodges all over the world. Study online with us and open the world of endless career opportunities. Being a Hotel Receptionist is a great way to live in big, vibrant cities, travel the world and adventure while you are earning. The opportunities are endless.
Our front desk training contains the following:
- Introduction to Hotel Front Office
- Duties and responsibilities of Front Office personnel
- Grooming and personal presentation
- Front Office stationery
- Reception, Lobby and Lounge cleanliness
- Room status reports
- Cash deposits
- Room allocation and assigning rooms
- Front Office procedures – Check-in, Check-out, Currency exchange, cashier procedures
- Verifying guest registration
- Preparing welcome letters
- Liaising with other departments e.g. Housekeeping, F&B, etc
- Cash float
- Reports – arrivals, departures, VIP guests
- Checking rooms
- Handling reservations
- Different room types in Hotels
- Etiquette and manners of Front Office staff
- Front Desk standard checklist
- Procedure for handling a sick guest
- Generating reports at Front Office
- Handling bomb threat and other emergencies in Hotels
- Handling guest complaints in the Front Office
- Telephone skills
- Standard telephone greetings used in hotels
- Calculating room count in hotels
- How to handle guests waiting for a room
- Handling cancellations
- VIP and VVIP arrivals in hotels
- How to handle walk in guests
- Key terms and jargons used in hotel Front Office
- Room status terminology
- Safety deposit box procedure
- Room move procedure
- On queue procedure
- Settlement of guest account
- Understanding the guest and exceeding expectations
- Preparing welcome kit for arrivals
- Releasing tentative and non-guaranteed bookings
- Handling group check-ins
- Verbal communication
- Deal effectively with difficult customers and turn complaints into opportunities
- Adopt the skills and techniques that routinely deliver positive customer experiences
- Up-selling tips in the Front Office
- 5 Star service in Hotels, Resorts, Lodges, etc
- 3, 4 and 5 star Hotels, Resort, Lodges and Boutique Hotels (Worldwide standards)
Enroll now and unlock a world of endless job opportunities. The course takes 2 weeks to finish. On completion, you will receive a Certificate which you can proudly present to your prospective employers. You could get jobs in top Hotels, Resorts, Lodges, Guest Houses and other hospitality companies.