Welcome to the www.quicket.co.za website (including all webpages, subdomains and
subparts therein contained, the "Site") of Munyhub Online Ticketing (Pty) Ltd t/a
Quicket ("Quicket", "we", "us" and/or "our"). The Site has been created (i) to provide
information about Quicket (ii) to provide customized online event management, registration
and ticketing services (the "Quicket Services") and (iii) to provide information
about events listed on the Site.
Please read our terms and conditions carefully as the use of our Site is subject
to the terms and conditions published on our Site at the time of your use. We may
change our terms from time to time and such changes will take effect as and when
make use of our Site or the Quicket Services.
Our terms contain specific provisions to limit our liability, allocate risk or liability
to you or constitute acknowledgement of facts by you. These terms have been highlighted
in bold. Please pay particular attention to these terms since they limit your ability
to recover losses that you may incur in connection with your use of our Site and
the Quicket Services.
If you are not yet 18 you must obtain your parents’ or legal guardians’ consent
and permission to be bound by the terms of our Site prior to you using any of the
Quicket Services or participating in any of the events offered. If you are under
18 and fail to obtain such consent you may not use not use the Site or the Quicket
Services. Hyperlinks, that are not operational, will not in any way detract from
the validity and interpretation of these terms.
Detailed description of goods and services
We are an online ticketing service for events of all types.
Quicket allows Site users and visitors (including those users’ and visitors’ agents)
(“you” or “your”) to create an online profile for their event, manage all incoming
payments and issue detailed tickets with barcodes for added security. Quicket provides
this service in a manner which is quick to set up, simple to use and highly secure.
We act as a service provider and agent to the providers, promoters and organizers
of events (“Organizers”). We sell tickets to you and collect payment from you on
behalf of such Organizers. Each ticket that you purchase from us is subject to these
particular event. The Organizer’s terms and rules may be referred to or set out
on the relevant ticket. Your rights under the ticket issued to you are enforceable
against the Organizer only and are regulated by such Organizer’s terms. It is your
responsibility to familiarize yourself with the relevant Organizer’s terms and rules
before submitting a booking request.
To book tickets through Quicket, please complete the automated booking process and
submit your payment information to us in the prescribed manner. Our booking process
will provide you with an opportunity to review the entire transaction, to correct
any mistakes and to withdraw from the transaction before finally submitting your
The supply of tickets offered depends upon the availability of tickets for a relevant
event. We may limit your booking to a specified number of persons to prevent unfair
The information submitted with your booking request will be processed as you have
provided it to us. If you realise that an error has been made or that you need to
change the information provided in the booking request, you should contact us immediately.
If no Quicket user account exists under the email address you provide when making your booking,
a user account will be created automatically under that email address. An email will be sent to the
email address explaining how to set a password for the account. This is done for your convenience
and allows you to be able to retrieve your tickets at any point by logging into Quicket. This account
will not be linked to any promotional mailing lists and will not be sent any unsolicited mail. If at
any point you would like the account to be removed, please contact Quicket.
User Name and Passwords
You will be required to choose a user name and password when registering on the
Site or to enable you to use the Quicket Services. You will be required to enter
your user name and password every time you want to make a booking or view an event.
You may not reveal your account password(s) to anyone else, nor may you use anyone
else's password. We are not responsible for losses incurred by you including, without
limitation, the use of your account by any person other than you, arising as the
result of misuse of passwords. You accept that you will be personally liable for
all transactions concluded on your account.
Details of all events (including the details of the relevant Organizer, venues and
arrangements) for which tickets are offered will be as described on our Site. Descriptions
of events are provided to us by the relevant Organizers. We do not endorse any of
the events and we do not determine or control ticket prices or availability in respect
of the events and can therefore not accept responsibility for any inaccuracy, unavailability,
cancellations or changes in pricing that may occur. Please contact the relevant
Organizer if you are dissatisfied with an event, for any reason whatsoever.
You will be required to provide your payment account details (i.e. credit card details)
when submitting your booking request. Payment may be made via Visa, MasterCard and/or
By submitting a booking request you grant us permission to debit your designated
account with the relevant amounts due to the tickets purchased. Please note that
Quicket will not be obliged to issue any tickets to you prior to receiving full
payment of the full agreed amount payable in respect of the tickets purchased. Should
we not receive payment, for any reason whatsoever, your booking may be cancelled
and your tickets may be resold to another buyer without further notice. You herewith
warrant that you are duly authorised to make payments from the account provided
by you. You also authorise us to pay all amounts to be refunded to you into such
If a booking is made with the EFT / Bank Transfer option, Quicket cannot issue tickets
until an official bank issued Payment Confirmation is received. The bank confirmation
needs to clearly indicate the Quicket bank account details, as well as the correct
amount for the booking, and the correct reference number. Note that payment into the Quicket
bank account does not fulfil a booking. We require a payment confirmation before a booking
can be fulfilled.
Credit card acquiring and security
Credit card transactions for events in South Africa will be acquired for Quicket via Peach Payments, which is the approved
payment gateway for Nedbank South Africa. Peach Payments uses the strictest form
of encryption, namely 256-bit AES and no credit card details are stored on Quicket’s
servers. Users may go to http://peachpayments.com/ to view their security certificate and
Payments for international events are processed using Stripe. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.
All card numbers are encrypted with AES-256. Users may go to https://stripe.com/docs/security for more details on their security measures.
Quicket does not store any credit card details on its servers and all personal details
are stored separately from card details. All card details which are provided by
users are stored on Peach Payments / Stripe secure site as per credit card acquiring and security
Merchant Outlet country and transaction currency
Quicket transacts in a number of currencies depending on the location of the event and other factors. Quicket is an Agent, when the event organiser is VAT registered all tickets sold to customers will include VAT. When the event organiser is not VAT registered VAT does not apply to ticket prices.
Quicket will deliver the tickets via electronic mail only and once payment has been
received in full.
Payment to Organizers
Quicket will endeavour to make payment to the relevant Organizer of all payment
received in respect of tickets sold for such relevant Organizer’s event, within
3 (three) business’ days after such an event date occurred and for which funds have
been received. Quicket may withhold final payment to the Organizer in the case where the Organizer has hired equipment from Quicket and has not yet returned it.
Payment Conditions / Commissions
Quicket charges a fixed rate to ticket buyers or Organizers of no more than R5
per ticket (capped at R10) per transaction and deducts 4.9% (four point nine percent) ex. VAT
commission (exclusive of VAT) from total ticket sales when paying out an Organizer. Quicket will charge an additional 14% (fourteen percent) Value Added Tax on the commission deducted
when paying out an Organiser. Whilst Quicket
will make every effort to display the costs of this service to users we cannot be
held liable should a customer fail to understand the costs before running an event
through Quicket. Quicket reserves the right to change the fixed rate and/or maximum
commission limits from time to time.
In the case where the organiser has collected the funds themselves the Organisers are liable to pay any fees to Quicket once the event has been completed.
Lost, Stolen and Destroyed Tickets
Only a person with an electronic ticket containing the ticket holder’s name, unique
reference numbers, barcodes and/or access codes will be permitted access to an event.
The risk for loss and damage to tickets shall pass to you upon delivery of your ticket.
Tickets that have been lost, stolen or destroyed, for any reason whatsoever, will
not be replaced. Quicket cannot be held liable where you accidentally send a ticket
to a third party who uses it to gain access to an event and invalidates the ticket.
Cancellation of Events and Refunds
You may cancel any advance booking submitted to us for tickets that has not yet
been issued or delivered to you, at any time, prior to the date of the event to
which such booking pertains by sending us a cancellation notice. On receipt of your
booking cancellation notice Quicket will refund you for the face value of the
relevant tickets, provided that reasonable cancellation charges as provided for by
the relevant Organizer may be charged and deducted from such refund. This does not apply to the service fee, which is always non-refundable.
Unless otherwise stipulated by such Organizer and depending on the prevailing circumstances the following
cancellation charges apply:
- Cancellation on at least one working day's notice prior to the start of an event a 10% (ten percent) cancellation fee will apply;
- Cancellation on less than one working day's notice prior to the start of an event a 100% (one hundred percent) cancellation fee
- Purchase service fees are non-refundable;
- All bank charges will be past on to the refundee and Quicket will not be held liable for these fees;
Notwithstanding the aforesaid, where suitable documentary proof can be provided
by the person in whose name a ticket was booked and stating that such person will
not be able to attend the event because of such person’s death and/or hospitalisation,
no cancellation fee will apply in respect of the cancellation of such person’s ticket.
In such a case the Organiser will be obligated to approve a refund, even if they have
selected 'No' for the 'Allow refunds' option.
Organizers may postpone or cancel events. Where an Organizer cancels or postpones
an event such an Organizer will offer you a refund or exchange of tickets.
In the case of an event being cancelled or postponed, relevant ticket holders will be
refunded the face value of their tickets unless otherwise stipulated by the Organizer. Please note that service fees are non-refundable.
In this case, the following refund fee may apply to the Organizer:
- On cancellation prior to the start of an event a 10% (ten percent) cancellation fee will apply for all funds collected;
- On postponement prior to the start of an event a 10% (ten percent) cancellation fee will apply for funds collected by those who request a refund;
- If the organiser opted to absorb service fees then all service fees will be charged to the organiser.
Should an event be cancelled or postponed by an Organizer, ticket buyers will be eligible for a refund for the amount of the face value of the tickets bought. Note that in this case, the Quicket service fee is not refunded. Where a refund is issued to a user
due to the cancellation of an event, such refund will be issued to the ticket buyer
using the same method of payment that was used to purchase the tickets. Where a
credit card was used to make a refunded purchase, then the actual credit card used
in the transaction will receive the credit for the refund.
If an Organiser elects to use a third party payment system, such as PayFast, PayU or Stripe the organiser will be liable for issuing the refund. Quicket will not be held responsible for issuing refunds if the ticket buyer used any of these payment methods.
Quicket does not issue refunds after an event has ended or while it is in progress.
The vendor shall pay all money collected by the vendor in respect of Quicket ticket sales less an agreed upon commission to Quicket on a payment schedule that is agreed upon.
In the absence of such agreed upon payment schedule, it shall default to fortnightly and a final payment as soon as the ticket sales are closed. Failure to make payment will
be considered a breach of this agreement and may incur immediate cancellation of the vending agreement as well as legal action.
Quicket reserves the right to close ticket sales for a vendor at any time, and to suspend any further ticket sales at a particular vendor at any time. If there are any outstanding
monies in respect of (1) above, those monies will become immediately payable by the vendor to Quicket.
In the case of any fraudulent issuing of tickets through the use of the vending system, the vendor will be held liable to remunerate Quicket for the issue of the fraudulent tickets.
Quicket reserves the right to delay payment to the event organiser with respect to funds collected at vendors until such time as the funds have been paid from the vendor to Quicket.
Quicket is not liable for issuing refunds for tickets purchased at a vendor.
Disclaimer of Warranties and Liabilities
The Quicket Services are provided to you subject to your statutory rights but are
otherwise provided without any warranty and not subject to any condition, express
or implied, except as specifically stated in the Site. We shall make reasonable
efforts to ensure that requests for electronic debits and credits involving cards
and bank accounts are processed in a timely manner.
We will endeavour to make payments to the Organiser as soon as possible, but we
make no representations or warranties regarding the amount of time needed to complete
processing because our services are largely dependent upon many factors beyond our
control, such as, without being limited to, delays in the banking system or in card
Whilst we will do our best to maintain the operation of our services, we do not
guarantee continuous, uninterrupted or secure access to the service and operation
of the Site and mobile systems may be affected by numerous factors beyond our control.
We shall not be liable for any delay or failure in the provision of our services
or the working of our Site where such failure is due to factors beyond our reasonable
control, save that we will use reasonable endeavours to fulfil our obligations hereunder.
Although we at all times attempt to ensure that the details of events offered on
our Site are displayed and described accurately, we do not warrant same and disclaim
to the maximum extent permitted by law any liability arising from any omissions
or inaccuracies pertaining to such display and description.
We will not be held liable for any indirect, special or consequential losses of
any kind whatsoever arising in connection with any booking (whether in contract,
statute or delict) save to the extent that such liability is excluded by law.
You acknowledge that your access to the Site may be occasionally restricted to allow
for repairs, maintenance or the introduction of new facilities or services. We will
attempt to restore the Site as soon as we reasonably can.
Hiring of Equipment
Subject to availability Event Organisers may hire equipment from Quicket. These charges will be
billed to your event, and deducted off your payout. If you cannot collect the equipment from us,
and/or deliver this back to us, we will use a courier for this and invoice you for the
costs involved. In the event of loss or damage of any of our equipment, the Event Organiser will
be liable for the costs to replace the item/s damaged/ lost.
Quicket provides a platform for event organisers to create their own affiliate programs.
As an event organiser you agree that the commission you stipulate is what Quicket
will pay each affiliate for each ticket sold by the affiliate for your event. Commission
is set by the event organiser and Quicket has no say in the decision of what commission
will be given out. The commission can be between zero percent and 100 percent of
the value of a ticket, or can be a fixed Rand amount greater than zero and less
than the price of the cheapest ticket for the event.
Quicket manages all payments to affiliates, and we endeavour to pay out each affiliate
the total amount owed to them at the end of each month. In the event of unforeseen
circumstances which hinder the payment, Quicket accepts no responsibility for late
payment to affiliates, and will endeavour to make payment as soon as possible. Quicket
will deduct the total amount paid to affiliates from the final balance owed to the
Quicket tracks all sales arising from affiliates using a cookie stored on the purchasers
browser. This cookie will last 30 days from the time it is set, meaning that the
purchaser has a maximum of 30 days to make a purchase. Any ticket sale made by the
purchaser on Quicket after this time is not considered to be due to the affiliate,
and the affiliate will accordingly not receive commission for that ticket sale.
All affiliate programs are unique, meaning if you want to sell tickets for events
which have affiliate programs you will have to join that program. Joining one program
does not automatically join you to other programs. Any purchase made through an
affiliate link will only be tracked if that link is associated with the event for
which the purchaser is purchasing a ticket.
Quicket can at any time remove you from an affiliate program and you will not receive
commission. Quicket takes privacy very seroiusly and will remove you from our programs
if we suspect any of the following, not limited to:
- Spamming of any sort
- Unfair sales practice
- Trying to trick our system
Should you have a complaint about any of our affiliates please contact us immediately.
Quicket undertakes to take all due care with any information (such as your credit
card details) which you may provide to us when accessing our website. However we
do not warrant and cannot guarantee the security of any information which you may
provide to us. Information you transmit to us is entirely at your own risk although
we undertake to take reasonable steps to preserve such information in a secure manner.
Quicket offeres a wide range of promotional tools for event organisers and affiliates.
The use of these promotional tools is used solely by event organisers and not by
found using these tools for malicious purposes will have their account suspended
immediately. If you suspect someone has used these tools in an unfair manner please
contact us immediately.
Storing of Customer details
For verification purposes we reserve the right to request proof of identification
in an off-line format. Your IP address and access times are tracked against your
user id for the purpose of preventing fraud and creating an audit trail when sending
a payment or logging onto our secure server. A cookie is a small text file that is stored on a user's computer
we store in cookies to any personal identification information you submit while
on the Site.
Organisers: Quicket collects personal data from you when you voluntarily provide
such information on the Site, such as when you register for access to the Quicket
Services as an Organiser, contact us with inquiries, respond to one of our surveys
or use certain of the Quicket Services. The personal data we collect includes without
limitation your name, email address and other personally identifiable information.
In addition, if you use our payment processing services, we will collect financial
information from you (e.g. your bank account information) as necessary to facilitate
Ticket Buyers and other non-Organizers: We collect personal data from you when you
voluntarily provide such information on the Site (including event registration pages
within the Site), such as when you register for access to the Quicket Services (whether
as an Organizer or otherwise), register for an event as a ticket buyer, contact
us with inquiries, respond to one of our surveys or use certain of the Quicket Services.
The personal data we collect includes without limitation your name, email address
and other personally identifiable information.
Dispute Resolution and Chargebacks
Whether you are a ticket buyer or Organizer, you agree to work actively with the
other parties to your transactions to resolve any disputes. In the event that a transaction is
suspected of fraud we reserve the right to request any proof deemed necessary to determine the validity of the transaction. This proof includes,
but is not limited to proof of identification, proof of credit card and proof of address. We do not act as the
agent of either party to any dispute between ticket buyers and Organizers and are
not responsible for resolving such disputes. If any charge-back claim occurs (as
the result of a dispute or for any reason whatsoever), you agree to provide the
Organizer with all the necessary documentation for the resolution of the claim.
If you are an Organizer, you (a) acknowledge that we do not control the outcome
of the charge back decision reached by the ticket buyer's issuing bank in a card
transaction; (b) you agree to accept the decision of the issuing bank as final and
legally binding; and (c) recognise that you may not receive payment if the issuing
bank rules against you in relation to the payment received. To report a potential
fraudulent transaction, error or dispute, please contact us.
Indemnity by Organizer
The Organizer hereby indemnifies Quicket and holds it harmless for any claims instituted
against Quicket by any user in terms of where the loss suffered by such user was
suffered as a result of negligence on the part of the Organizer and where there
was no negligence on the part of Quicket or alternatively where the loss arose partly
due to negligence on the part of Quicket and partly due to negligence on the part
of the Organizer, in which event the Organizer will indemnify Quicket pro rata for
such claim instituted by such claimant having regard to the principles of the Law
of Delict in South Africa.
The Organizer indemnifies Quicket against any loss or consequential loss suffered
or incurred by Quicket arising out of or in connection with a charge- back or refund
claim made against Quicket or the Quicket account, for any reason whatsoever, and
where the payment for tickets sold has already been made to the relevant Organizer
by Quicket. The Organizer herewith undertakes that it will reimburse Quicket for
any financial loss suffered as a result of payment made to the Organizer for tickets
sold. Quicket will be entitled to set-off the amount of any such liability from
any payment due to the relevant Organizer in future.
The following uses are prohibited by the Quicket Terms of service. Any account found
to be created for the following uses will be closed:
- Using the Quicket service while impersonating any person or entity, falsely claiming
an affiliation with any person or entity.
- Using the Quicket service to make unsolicited offers, advertisements, proposals,
or send junk mail or spam to others. This includes, but is not limited to, unsolicited
advertising, promotional materials, or other solicitation materials, bulk mailing
of commercial advertising, chain mail, informational announcements, charity requests,
and petitions for signature.
- Using the Quicket Services for any illegal purpose, or in violation of any local,
provincial, national, or international law, including, without limitation, laws
governing intellectual property, taxation and other proprietary rights and data
protection and privacy.
- Using the Quicket service to defame, harass, abuse, threaten or defraud others,
or collect, or attempt to collect, personal information about Users, Registered
Recipients, or third parties without their consent.
- Using the Quicket Platform if you are under the age of eighteen (18).
- Using the Quicket services to collect alimony payments, child support payments or
any other payments relating to a court settlement.
- Using the Quicket services in order to act as a private banking institution.
- Using the Quicket Services in any manner that could damage, disable, overburden,
or impair it, including, without limitation, using the Quicket Service in an automated
- Using Quicket to intentionally interfere with User's or Registered Recipient's enjoyment
of it, by any means, including uploading or otherwise disseminating viruses, adware,
spyware, worms, or other malicious code.
- Using Quicket in any way that assists you in violating any law, statute or ordinance.
- Using Quicket to send or receive what Quicket reasonably believes to be potentially
- Using Your Account or the Quicket Services in a manner that results in or may result
in complaints, disputes, reversals, chargebacks, fees, fines, penalties and other
liability to Quicket, a User, a third party or you.
- Using Your Account or the Quicket Services in a manner that Quicket or any payment
card network reasonably believe to be an abuse of the payment card system or a violation
of payment card network rules.
- Using Quicket to provide yourself with a cash advance from Your credit card (or
help others to do so).
- Using Quicket as a means of transfer between bank accounts held in the same name.
- Using the Quicket services to collect or contribute money for something that may
be deemed harmful, false, misleading, unlawful, obscene, defamatory, libelous, threatening,
pornographic, harassing, hateful, or racially or ethnically offensive.
- Using Quicket to control an Account that is linked to another Account that has engaged
in any of the foregoing activities. Quicket may use evidence other than your Account
information to determine whether you control an Account in someone else's name,
including but not limited to Internet Protocol addresses, common business names,
phone numbers, and mailing addresses.
- Using Quicket to collect payments that support pyramid or ponzi schemes, matrix
programs, other "get rich quick" schemes or certain multi-level marketing programs.
- Using Quicket to sell:
- items that infringe or violate any copyright, trademark, right of publicity or privacy
or any other proprietary right under the laws of any jurisdiction;
- items that promote hate, violence, racial intolerance, or the financial exploitation
of a crime;
- items that encourage, promote, facilitate or instruct others to engage in illegal
- items that promote, support or glorify acts of violence or harm towards self or
- drugs, alcohol or drug paraphernalia;
- items that are obscene or pornographic;
- real estate or motor vehicles;
- live animals.
You agree that Quicket may seize or freeze funds that are reasonably deemed by Quicket
to have resulted from fraud or any prohibited behaviour outlined in this section.
Account Passwords and Registration
You agree that the information you provide to Quicket upon registration and at all
other times will be true, accurate, current, and complete. You also agree that you
will ensure that this information is kept accurate and up-to-date at all times.
If you have reason to believe that your account is no longer secure (e.g. in the
event of a loss, theft or unauthorized disclosure or use of your email address,
password, or any credit, debit or charge card number, if applicable), then you agree
to immediately notify Quicket.
Domicilium and Notices
The Site is governed by the laws of the Republic of South Africa and Quicket chooses
as its dwelling (“domicilium”), for all purposes, whether in respect of court process,
notice, or other documents or communication of whatsoever nature, Ibis House situated
at Valley Road, Constantia, Cape Town.
The terms of the Site and all relevant terms implied herein by applicable law constitute
the entire agreement between you and us in respect of the use of the Site and the
Quicket Services offered.
This website is run by Munyhub Online Ticketing Services based in South Africa trading
as Quicket. For your convenience we list some general information regarding the
The company is Munyhub Online Ticketing Services (Pty) Ltd t/a Quicket.
We are a private company incorporated in accordance with the laws of the Republic
of South Africa with registration number K2011/110621/07. We are VAT registered, with
VAT registration number 4410267548.
We operate from Unit 1, 35 Rose Street, Cape Town, South Africa 8001 and our contact details
are as follows:
+27 21 424 9308
+27 86 725 3490
Email: [email protected]